Privacy Policy

Last updated: April 4, 2026

1. Who We Are

StingLeads LLC ("StingLeads," "we," "us," or "our") provides appointment booking and lead generation services for home service professionals. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit stingleads.com or use our services.

2. Information We Collect

Information You Provide:

  • Account registration data: name, email, phone number, business name, service area, licensing information.
  • Payment information: processed and stored by Stripe, Inc. We do not store credit card numbers.
  • Communications: emails, support requests, and feedback you send us.

Information We Collect About Homeowners:

  • Phone numbers, names, and addresses of homeowners who interact with our SMS campaigns.
  • Service needs, appointment preferences, and communication history.

Automatically Collected Information:

  • Device information, IP address, browser type, operating system.
  • Pages visited, features used, timestamps, and referring URLs.
  • Cookies and similar tracking technologies for site functionality and analytics.

3. How We Use Your Information

  • To provide, maintain, and improve our appointment booking services.
  • To send SMS text messages to homeowners regarding home service appointment scheduling.
  • To communicate with you about your account, credits, appointments, and service updates.
  • To process payments and prevent fraud.
  • To analyze usage patterns and improve our platform.
  • To comply with legal obligations and enforce our Terms of Service.
  • To protect the rights, property, and safety of StingLeads, our users, and the public.

4. SMS Messaging & Phone Numbers

StingLeads sends SMS text messages to homeowners as part of our lead generation service. Messages relate to scheduling free home service quotes. Phone numbers collected through our SMS campaigns are used solely for appointment scheduling and service-related communications.

We do not sell, rent, lease, or share phone numbers with third parties for their marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Recipients may opt out at any time by replying STOP. For help, reply HELP or email [email protected].

5. Data Sharing & Disclosure

We share personal information only in these circumstances:

  • Service Fulfillment: With our home service professional clients, to fulfill booked appointments (homeowner name, address, phone, service type, appointment time).
  • Payment Processing: Stripe processes payments on our behalf under their own privacy policy.
  • Service Providers: With vendors who help us operate (hosting, analytics, email), bound by confidentiality agreements.
  • Legal Requirements: When required by law, subpoena, court order, or government request.
  • Safety & Rights: To protect the rights, property, or safety of StingLeads, our users, or the public.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.

We do not sell your personal information to data brokers, advertisers, or any third parties.

6. Cookies & Tracking

We use essential cookies for site functionality (login sessions, CSRF protection) and may use analytics cookies to understand usage. You can disable cookies in your browser settings, but some features may not work properly.

7. Data Retention

We retain account data for as long as your account is active plus 12 months after closure. SMS campaign data (homeowner interactions) is retained for up to 24 months. Payment records are retained as required by law (typically 7 years). You may request deletion of your personal data at any time, subject to legal retention requirements.

8. Data Security

We implement industry-standard security measures including: encryption in transit (TLS/SSL), encrypted data at rest, secure password hashing (bcrypt), role-based access controls, regular security reviews, and secure infrastructure hosting. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data.
  • Portability: Request your data in a portable format.
  • Opt-Out: Opt out of SMS communications by replying STOP, or email marketing by clicking unsubscribe.
  • Restriction: Request restriction of processing in certain circumstances.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • Right to know what personal information we collect, use, and disclose.
  • Right to delete your personal information.
  • Right to opt out of the "sale" or "sharing" of personal information. We do not sell or share your personal information as defined by CCPA/CPRA.
  • Right to non-discrimination for exercising your privacy rights.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it promptly.

12. International Users

Our services are operated from the United States. If you access our services from outside the US, your information will be transferred to and processed in the US. By using our services, you consent to this transfer.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website with a new "Last updated" date. Continued use after changes constitutes acceptance.

15. Contact Us

For privacy-related questions, data requests, or complaints:

Email: [email protected]

StingLeads LLC
30 N. Gould St, Suite R
Sheridan, WY 82801
Phone: +1 (281) 323-5956